Questions

Create an account, add your business details and menu, and verify your details for payments. A setup checklist in the dashboard walks you through each step, and online ordering and the till are ready once it's done.

Not to start. The dashboard works in any browser, on a phone, tablet or computer, and you can take online orders straight away. To sell in person you'll want a Stripe S700 or S710 (€299 + VAT), and optionally the Epson TM-m30III printer (€310 + VAT). See the hardware.

Most of the time goes on adding your menu. The rest is your business details, opening hours and payment details.

No. If you can use a smartphone, you can use NibbleOS. There's no coding and nothing to install: the kitchen screen runs in a browser and the till runs on the terminal.

3% per sale with card processing included, plus a fixed fee of 10c on a terminal or 25c online. Cash sales are 1.5% with no fixed fee. All fees are plus VAT. There's a €15 minimum a month (€18.45 with VAT), settled at month end, and 1.5% of your sales counts towards it. No setup fee and no subscription. The full breakdown is on the pricing page.

No. It's month to month, and you can leave when you like. Your data goes with you.

Card fees are taken from each payment before it reaches your bank. Fees on cash orders are taken from your later card payments. Nothing is charged up front: at the end of the month, if 1.5% of your sales comes to less than the €15 minimum (€18.45 with VAT), you pay the difference.

Card payments are built into NibbleOS and run on Stripe, in person and online, with Apple Pay and Google Pay. The fee is one rate of 3% plus a fixed fee per payment, and it covers card processing. Already have a SumUp reader? It can still be paired.

Yes. The till takes cash and works out the change, and online orders can be set to pay at collection. Cash sales are 1.5% with no fixed fee. Cash fees are taken from your later card payments, with any balance settled at the end of the month.

The 3% applies to the full amount the customer pays by card, delivery fee included, because that's the amount the card is charged. There's no separate charge on delivery fees.

Each location gets its own ordering page. Share the link on social media, on flyers or as a QR code. Customers can save it to their phone's home screen, where it shows your branding. They can also find you in the Nibble app on iOS and Android.

Yes. Add your logo, set your brand colour, and give your menu photos and descriptions.

Orders appear in your dashboard as they come in, on the kitchen screen, on the terminal's Orders tab, and on the printer if you have one.

No. Guest checkout is always there. Customers can save their details for next time and to collect loyalty rewards.

They get a notification when the order's status changes: confirmed, preparing, ready for collection, or out for delivery.

Yes. Each location can offer collection, delivery or both, with its own delivery areas, fees, minimum order and estimated times. Customers enter their address and see straight away whether you deliver to them. See locations.

Draw a radius ("within 3km") or your own shape on a map. Each area can have its own fee, minimum order and estimated time, so you can price further areas higher.

No. NibbleOS is for direct orders: you deliver with your own staff or a delivery service. We provide the ordering and the customer notifications.

They see each status (confirmed, preparing, ready, out for delivery, completed) and get a notification at each stage. Live GPS tracking of drivers isn't available.

The kitchen screen runs in a web browser. Mount a tablet, and orders appear as they come in. Staff move an order on with one tap. Any tablet or screen with a browser works.

One: the Epson TM-m30III, at €310 + VAT. It connects over Wi-Fi or Ethernet and prints orders as soon as they're placed. See the hardware.

Yes. The till runs on the Stripe S700 or S710. Take walk-in orders, keep an order on a table, apply discounts, and take card or cash. Orders go to the kitchen and into your reports.

Yes. Pause ordering at a location with one tap, or set a limit on active orders so new ones pause until you catch up. Customers see the wait time and can decide whether to order.

Yes. The Stripe S700 and S710 run the till themselves, and an existing SumUp reader can be paired for card payments. Manage them from each location's page. See the hardware.

Yes. Your customer list shows each customer's order history and contact details, and you can export it whenever you like.

Every customer with their orders, spend and notes, tagged automatically (new, regular, lapsed, VIP) so you can see who's drifting away. You can import an existing list from a CSV file.

Yes. Send push notifications (free) or SMS (charged per message) to a group of customers, schedule them, and see what they brought in. Campaigns are part of the rate, not an add-on.

Messages that send themselves: a welcome after a first order, a nudge to a customer who hasn't been back, a thank-you to your regulars. Set them up once.

Yes. Percentage or fixed discounts, free items and bundle offers, with conditions such as a minimum order, first order only, or certain days and hours. Use a code or apply them automatically, and see how often each is used.

Sales by day, week and month; bestsellers and trends; margins per item; customer groups; booking no-shows and busy times; and how your campaigns did. Look at one location or all of them.

NibbleOS handles Ireland's VAT rates (0%, 9%, 13.5% and 23%). Give each menu item its rate, including different rates for eating in and taking away, and the VAT is worked out on every sale. Receipts show it by rate, and VAT reports export as CSV for your accountant.

Yes. Enter what each item costs you and NibbleOS shows the margin as you set prices, flags low-margin items, and reports margin by item and category.

Yes. Staff have their own PIN for the till and a role (owner, manager or staff), and you choose which locations each person can work at. Managers approve refunds and discounts at the till.

Most charge a monthly subscription before you take an order, with card processing and hardware on top. NibbleOS is one rate per sale with card processing included, and the till, ordering, kitchen screen, bookings, loyalty and customer list are all in it. The pricing page compares it with Flipdish's published prices.

Marketplaces take a commission on every order and keep the customer relationship. NibbleOS is for direct orders: the customer is yours, and so is the data.

Many businesses use both. Marketplaces help new customers find you; NibbleOS is for the ones who already know you. Over time, move your regulars to ordering direct, and keep them with loyalty.

Call or WhatsApp us on +353 85 772 8137, email hello@nibble.ie, or use the contact page. We're a small team, so you'll get a person, not a ticket queue.

Refund in full or in part from the dashboard or the till, with a reason, back to the original payment method. The fee on a refunded payment isn't returned, because the card processing behind it isn't refunded to us.

Payments are handled by Stripe, so we never see or store card details. See our privacy policy for more.

Yes. Import your customer list from a CSV file. Under GDPR you have the right to ask your current provider for your data. Get in touch and we'll help with the move.