If you run an independent food business in Ireland or the UK, there is a good chance your operation looks something like this: a point-of-sale system from one company, an online ordering platform from another, a loyalty stamp card app from a third, a separate payment terminal, maybe a booking system, and a kitchen display you cobbled together from a spare tablet. Five, six, seven, sometimes eight different tools. Each with its own login, its own monthly bill, and its own way of doing things.
None of them talk to each other. Your POS does not know what your online ordering system knows. Your loyalty app has no idea what your CRM is doing. Your booking system cannot tell your kitchen display that a party of six just confirmed for 7pm. Every tool is a silo. And every silo costs money.
The moment it clicked
I was at a weekend market in Dublin, watching a food truck owner serve a queue of about fifteen people. She had a tablet running her POS. A phone propped up showing incoming online orders. A separate card reader that was not connected to either. A paper loyalty card system — literal stamps on literal cards. And a notebook where she kept track of pre-orders.
She was paying for a POS subscription, an online ordering platform that took commission on every order, a loyalty app she had trialled but gave up on because customers did not want to download yet another app, and a payment terminal with its own monthly fee. All in, she was spending somewhere north of €300 a month on software and services — before she had sold a single burger.
"I just want one thing that does everything. I don't have time to manage all these apps."
That was the moment NibbleOS started to take shape. Not as another tool to add to the pile, but as one platform to replace the pile entirely.
The problem is not a lack of software
There is no shortage of technology aimed at food businesses. The problem is that it is all fragmented. Each vendor builds one piece of the puzzle and charges monthly for it. Need a POS? That is €60–100 a month. Online ordering? Another subscription plus commission. Loyalty? Another app, another monthly fee. Kitchen display? Another vendor. Bookings? You guessed it.
The result is that a small takeaway or food truck — a business that might turn over €5,000 a week — can easily spend €300–500 a month just on technology. That is before rent, insurance, ingredients, wages, and everything else. For a business running on tight margins, that is a meaningful chunk of profit walking out the door every month.
And because none of these systems share data, you cannot answer basic questions. Who are your best customers? What is your most profitable item? Which marketing messages actually drive repeat orders? You would need to export data from three different platforms and cross-reference it in a spreadsheet. Nobody has time for that at 6pm on a Friday.
One platform that does it all
NibbleOS is built on a simple idea: independent food businesses should not need eight separate subscriptions to run their operation. One platform should handle your point of sale, your online ordering, your payments, your kitchen display, your loyalty programme, your customer database, your bookings, and your marketing. And it should all share the same data, because that is when things actually get useful.
When a customer orders online, that order shows up on your kitchen display and your POS simultaneously. Their loyalty points update automatically. Their profile in your CRM gets richer. When they book a table next week, your kitchen knows about it. When you run a marketing campaign targeting customers who have not ordered in 30 days, you know exactly who they are and what they used to order — because it is all one system.
Transparent pricing, no games
We charge 2% commission on orders. That is it. Everything is included — POS, online ordering, loyalty, CRM, kitchen display, bookings, marketing. There is a €15 per month minimum (plus VAT), and your commission counts toward it. So if you are doing enough volume that your 2% exceeds €15, you do not pay anything extra. No setup fees. No contracts. No hidden charges that appear six months in.
We are not trying to be everything to everyone. NibbleOS is built specifically for independent food businesses — food trucks, coffee shops, takeaways, small restaurants, pubs doing food. Businesses that typically turn over under €500,000 a year. Businesses that the enterprise platforms either ignore or overcharge.
Built in Ireland, for Ireland and the UK
NibbleOS is built here in Ireland. We understand Irish VAT rules (including the reduced and hospitality rates), Irish payment processors, and the reality of running a food business on this island. We support Stripe, Square, and SumUp — the payment processors that Irish and UK food businesses actually use. We handle multi-rate VAT correctly out of the box. And we are here if you need help, in your timezone, speaking your language.
This is just the beginning
We are still early. We are building NibbleOS with a small group of merchants who are helping us shape the product. If you are tired of paying for eight different tools, tired of data that does not connect, and tired of platforms that treat independent businesses as an afterthought — we would love to talk to you.
One platform. Not eight. That is the idea. And we think it is long overdue.